RBS unveil their "digital human" Cora in this digital illustration who will be used to answer customers' basic banking questions during a pilot the bank are running in London, Britain, February 21, ...

The National Australia Bank (NAB) has announced the launch of its voice-activated Talk to NAB offering, allowing customers to ask basic banking questions such as how to replace a lost card or reset ...

Swedish retail bank Swedbank has employed an automated virtual assistant to improve services for online customers. Developed by US-based Nuance Communications, the assistant, Nuance Nina, answers ...

PROMOTING the use of basic and digital banking services will help encourage underbanked customers to increase their engagement with financial institutions, a study led by Mastercard in collaboration ...

LONDON (Reuters) - A life-like avatar called Cora is being put through her paces by Royal Bank of Scotland, helping customers with basic queries and giving its digital banking drive a more human face.