CRM is an industry that’s been full of turning points, and I think it is at another. There have been many smaller turns, like the additions of analytics, social media, and process flow. However, to ...
Editor's note: The first article, by Peter Moses and John Moses, in this two-part series was published in June 2005's Viewpoint section. CLICK HERE to view part 1. Many companies are finding that the ...
There’s little question for most companies whether they will use cloud-based CRM solutions. Even before the pandemic made on-premises installations of CRM or other software much more challenging, ...
Microsoft is rolling out a more flexible licensing policy for its CRM Online application that could make it more competitive with the likes of Salesforce.com, but in one instance it also introduces a ...
Salesforce ($CRM) reported mixed fiscal third-quarter results. The company’s performance was supported by strong demand for ...
Infusionsoft is now called Keap. But the re-branding is not the only big change that happened. The Arizona-based company, known for its powerful CRM and marketing automation applications, is also ...
Salesforce ($CRM) announced that the pharmaceutical giant AstraZeneca ($AZN) will deploy Agentforce Life Sciences for ...
Security concerns are changing the way companies approach their customer relationship management (CRM) platforms. The assumptions of a decade ago, where protection was bolted on post-implementation or ...
Colorado officials report that existing IT systems are about 10 years old. More than 60 percent of IT systems are more than seven years old. The Colorado Office of Information Technology, led by CIO ...
The ultimate test of a company’s ability to adapt this year lies in how well its team and operations adjust to a remote work model, especially if the shift from office to remote was an unexpected ...
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