A typical performance management program measures key performance indicators (KPIs), conducts reviews and recognizes ...

Businesses must emphasize the importance of clear processes for requesting, reviewing, approving, and implementing changes, rigorous testing and validation, and continuous improvement to ensure ...

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

What is change management, why is it important for your business and how can you get started with it today? In my last article, I wrote about the need for customer experience professionals to not only ...

Innovation is needed more than ever in the rapidly evolving pharmaceuticals market. Challenges, such as those presented by COVID-19, continually add to an urgent need to provide life-saving and ...

Companies like the idea of BPM suites, and technology-services teams are willing to work with vendors so modules meet their process development needs. Integration of BPM with SOA is on everyone's mind ...

i-flex (R) solutions (Reuters: IFLX.BO & IFLX.NS), a leading provider of technology solutions to the global financial services industry, announced the launch of the "i-flex Process Framework for ...

Canada has a marine coastline twice as long as any other country and shares four Great Lakes with the United States. A new ...

As climate change continues to threaten fragile ecosystems, a new stakeholder-informed framework is offering hope for the sustainable management of West Africa’s coastal lagoons. Coastal lagoons in ...