Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

When something goes wrong with a firearm, knowing specific information about the equipment and manufacturer can help get it back in working order as soon as possible and with few headaches. A customer ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

Forbes contributors publish independent expert analyses and insights. I cover Customer Success, customer support and SaaS. This article is more than 10 years old. Customer service is not a cost center ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

Augmented reality (AR) is enhancing customer service in various ways. This includes bolstering personalization for customers, assisting technology companies in guiding non-technicians through product ...

This is a preview of a research report from Business Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here. The quality of ...

Want to do something really revolutionary for your business? I’ve got just the thing: provide exceptional customer service. I talk a lot about how to make the customer service experience better for ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...