Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

As a CMO, you don’t have the time to develop a deep understanding of each team member’s processes on a day-to-day basis. You need an abridged version of your team ...

Measuring risk is an important managerial task that affects the continued well-being of businesses. One method for monitoring risk is the balanced scorecard approach, which contains performance ...

Businesses establish a balanced scorecard to align all their company activities. This type of performance management framework adds non-financial measures to traditional financial metrics and gives ...

As environmental, social and governance, or ESG, factors have become more prominent in investing, there has been a growing need to evaluate companies and investments based on their ESG compliance.

The American Society of Clinical Oncology promised a rating scale for cancer drugs--and now, it has delivered. Let the blowback begin. The drug scorecard, published in the Journal of Clinical Oncology ...

We’re honoured that Robin Wigglesworth read our blog post and refers to it in his recent FT Alphaville piece “Debunking the ‘Persistence Scorecard’ debunking” — the Persistence Scorecard being a ...