CRM is a tool that allows you to provide a better customer experience. It brings all information to one place, making it easier for you to personalise your messaging and offerings. In addition, CRM ...

There’s little question for most companies whether they will use cloud-based CRM solutions. Even before the pandemic made on-premises installations of CRM or other software much more challenging, ...

No matter how hard you work, you can't succeed in the small-business world if you don't put your customers first. But making the most of customer relationships isn't easy. Keeping your clientele ...

SMB Group Co-founder & Partner Laurie McCabe explains how SMBs can find the right cloud CRM for them and use it as a springboard for growth in this clip from CRM Evolution 2018. See more clips from ...

Someone remind me what the point of on-premise is again. Microsoft was quite clear that Cloud users would get first dibs on their 2013 update and 2014 is looking eerily similar. So is this a clear ...

Sacramento, Calif., began 311 more than a decade ago, and like other cities has decided to move on to next-generation technology. Less than a year ago, it upgraded its legacy CRM to a cloud-based ...

The latest version of Microsoft's Dynamics CRM software is available to cloud customers now. On-premises users will have to wait until next month. With the new release, the company has Salesforce.com ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

As governments and enterprises adopt AI, cloud CRM and cybersecurity, remember that technology is no stronger than the trust it earns. The true digital infrastructure in the age of digital governance ...