A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...
Twisted Sifter on MSN
Impatient And Angry Customer Is Rude To This Representative, So They Decided To Solve The Problem The Longer, Slower Way
If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably know ...
Posts from this topic will be added to your daily email digest and your homepage feed. A reassuring line that said Sonos ‘does not and will not sell personal information’ has disappeared. A reassuring ...
Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...
Times-Standard on MSN
You and the Law | Fish and Chips? More like fish and a side of customer confusion and anger
When a customer orders “fish and chips,” what should be on the plate? One seafood chain restaurant is defying expectations — and not in a good way.
The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...
An angry customer at a McDonald’s in Houston, Texas, fatally shot a man who was trying to calm him down, police say. Getty Images/iStockphoto A McDonald’s customer who was angry about his order shot ...
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