Key guideposts to assist in designing a frictionless, intuitive experience for customers no matter when, or how, or why they interact with your organization. Digital customer experience (CX) ...

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

When it comes to customer service, the interaction between a company and its customers can be a make-or-break situation. In an age where online reviews drive millions of buying decisions, the need for ...

Latest partnership leverages AI to enhance customer experiences and streamline operations across the enterprise ...

Most companies have yet to reach their potential for customer service ROI. Customer service can be a profit center for those in the supply chain, as providing a positive experience builds customer ...

SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW) today announced that Telia Company, a multinational telecommunications company and mobile network operator, will standardize its service ...

Over the last several years, many of the top mortgage servicing companies (both banks and nonbanks alike) moved some of their customer service operations overseas as part of an effort to cut costs and ...

DELL'S recent decision to direct some customer service calls to help desks in the United States, rather than to its call center in Bangalore, India, shows how companies with customer support ...

It sounds too good to be true: multilingual customer service teams distributed across the globe, helping clients in their native tongues and remaining responsive to the nuances of the cultures they're ...

Customer service is becoming more and more unpredictable. Supply chains have been completely disrupted and shopping habits are following less predictable patterns. While customers may have been more ...