Relationship-builder. Product expert. Revenue generator. Voice of the client. These are just a few of the hats a customer success manager wears on any given day, but excelling at any of these roles ...

At Salesforce, we’ve built a business around helping our customers find success. This is based on a simple principle: If we don’t have successful customers, we can’t have a successful business. We’ve ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

Editor’s note: LimeLight is a new feature from WRAL TechWire offering another means of publishing noteworthy news. Be sure to check out more LimeLight worthy news at this link. Janine Sneed, Vice ...

ATLANTA--(BUSINESS WIRE)--Please replace the release with the following corrected version due to multiple revisions. The corrected release reads: DECISIONLINK ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

SAN FRANCISCO, Nov. 04, 2024 (GLOBE NEWSWIRE) -- Gainsight, the world’s leading Customer Success platform, today announced it has been named by Gartner as a Leader in the first-ever Magic Quadrant for ...

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“People don’t want to buy a quarter-inch drill, they want a quarter-inch hole.” So pronounced Harvard Business School Professor Theodore Levitt in his 1974 book Marketing for Business Growth. This ...

WASHINGTON, Nov. 19, 2024 /PRNewswire/ -- ChurnZero, the platform and partner for customer success was named as a Leader in the 2024 Gartner Magic Quadrant for Customer Success Management Platforms ...