Every business, in every sector, in every industry, is filled with difficult clients or customers who make doing your job 10 times harder than it has to be. After a long day of work, it can be enough ...

Grocery store workers do everything from stocking shelves to handling cash. The majority of grocery store workers must deal with customers no matter their job function, and this can be challenging, ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Try to put yourself in their shoes. That’s one of the tips Keely Humphrey, training coordinator for the City of Newport News’ Waterworks, offers to those who work with the public in customer service.

Do you know how to handle difficult customers? Here's a quick little quiz to test your diplomatic sales ability. I've listed 10 real life sales situations submitted by Sales Machine readers. Each ...

Forbes contributors publish independent expert analyses and insights. I cover retail, customer service and all things to do with small biz. This article is more than 10 years old. No matter what type ...

TOKYO: A company in Japan has turned to artificial intelligence (AI) technology to train staff how to deal with demanding customers. The move is aimed at boosting the adaptability of staff and ...

As the founder and principal of Idea Platforms, a company that develops book proposals for subject experts and thought leaders, he is often in the position of advising would-be authors about how to ...

In business, negative interactions with customers are just as common as positive ones. While it’s easy to dwell on the less-than-pleasant experiences that may make you question whether it’s worth it ...