What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Unified ITSM and IMR bridges silos across Service Desk, IT Ops, and DevOps to reduce MTTR SANTA BARBARA, Calif., Dec. 2, 2025 /PRNewswire/ -- Xurrent, the AI-powered service and operations management ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...

In today’s digital landscape, organizations are facing increasing demands to do more with less, keeping expenditure at a minimum and efficient output at a maximum. In response, more and more ...

RESTON, Va. , July 21 /PRNewswire/ -- Already an ISO/IEC 20000 certification market leader, BSI Management Systems has strengthened its position in the IT Service Management (ITSM) market by being ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...

ManageEngine recognized for its completeness of vision and ability to execute This is the fifth Magic Quadrant recognition for ManageEngine in 2022 Download a complimentary copy of this report at mnge ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...

ServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas ...

For decades, IT Service Management (ITSM) was often synonymous with manual processes and endless ticket queues. People used to dread contacting the IT help desk for fear of being caught in ‘ticket ...

The words, “Do unto others as you would have them do unto you” are of course taken from the Bible, but very similar sentiments are found in other religions, in Humanist teaching and in many ...