What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Service management concepts have been widely embraced by IT leaders as a means of improving the efficiency and effectiveness of their organisations. Enlightened CIOs have come to realise that it’s ...

Software-as-a-service options are popping up all over these days, as discussed in this week’s special Enterprise Cloud Services [add link to 10 SaaS companies to watch please] feature package. IT ...

Very few people got into IT because they wanted to manage support tickets. In a perfect world, technology works, users know what to do and the techies at the back can focus on much more interesting ...