“We’re doing Lean + Six Sigma!” The look in his eyes was confident, with a hint of smugness. I knew what I was supposed to say… “Well, then, you’re at the leading edge, doing all you possibly could be ...

Lean process improvement is becoming a popular method for hospitals looking to streamline processes, reduce costs and improve quality. While the general principles of Lean management are increasing ...

Done well, the Lean quality improvement philosophy can transform a healthcare organization when it comes to safety, quality, patient satisfaction and overall efficiency. So why aren’t healthcare ...

The objective of this work is to improve the quality of patient care in the admission office service of the University Hospital Virgen del Rocío (HUVR) by standardizing and systematizing its ...

It’s like the chicken-and-the-egg conundrum: which comes first, leadership or process improvement techniques? Recent success stories of governments using Lean Six Sigma, a process improvement program, ...

It is imperative to predict or at least know the quantified financial benefit of the Lean Journey. Often, firms can show improvement in terms of cycle times and setup times, but the expression and ...

“Lean” methodology creates quality improvement and leadership capacity, which is currently missing in ambulatory care settings. Failure to create this capacity will minimize transformation efforts.

There are many excellent books and videos on Lean and continuous improvement. They each provide a slightly different perspective and, as such, each adds their own unique value. To distill some of the ...

It is unfortunate that simplistic criticism can demoralize hundreds and thousands of dedicated health care staff who understand and believe in the work they are doing to improve health care in ...