Kiran Peddireddy and Dishant Banga are adept at utilizing data-driven solutions for resolving business issues, streamlining complaint management, and enhancing compliance. They have demonstrated their ...

Managing Customer Complaints is a new ABTA seminar which builds upon our long-running, popular core-skills Complaints Handling Workshop. The seminar will cater for those that have further experience ...

This seminar is tailored for the travel industry and delivers practical advice and information to help you to improve your customer complaints management strategy. ABTA speakers and external experts ...

A customer complaint is a good opportunity to get an accurate snapshot of customer perception, and it tells a lot about a small business's performance. "Entrepreneur" magazine's website says that it ...

While the Internet has made global commerce a reality, the online social services it spawned have also provided a worldwide megaphone for dissatisfied customers. From Bank of America’s reversal on ...

One of most important, but often overlooked aspects of any business is handling complaints from customers. Of course, there are many different routes that businesses in a variety of industries have ...

Video Arts has launched a new video-based training programme for customer service and sales staff, called Complaints: Five tactics for handling complaints effectively. Video Arts has launched a new ...

How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

Forbes contributors publish independent expert analyses and insights. Alison Coleman is a U.K.-based journalist who covers entrepreneurs. You can’t please all of the people all of the time, so when ...

Part of the cost of doing business is losing customers. In some cases, there may not be anything a small business can do to retain the customer, as his needs may have changed. However, if there is a ...

When you’ve worked hard to build and maintain your brand, it’s easy to become emotionally attached to your work. However, it’s also incredibly important to leave that emotion at the door when dealing ...

Warren Buffett once said, “It takes 20 years to build a reputation and five minutes to ruin it.” This is especially true for consumer-facing brands in an age when customers rely on reviews and social ...