If you can’t add a phone number to your Microsoft account, read this post to know how to fix the issue. A few users have not been able to add their phone numbers to the Microsoft account. Whenever ...

Faith writes guides, how-tos, and roundups on the latest Android games and apps for Android Police. You'll find her writing about the newest free-to-play game to hit Android or discussing her paranoia ...

Follow the steps below to create a custom caller ID policy, and apply it to the Microsoft Teams admin center. Make sure you are an IT admin who has access to the Microsoft Teams admin center or has a ...

Microsoft has signed five separate agreements with five social-networking leaders via which each will allow its users to share contact data with Microsoft in a more secure way. In a blog post on March ...

During the opening day of its Inspire 2022 virtual partner conference on Tuesday, Microsoft revealed its latest intelligent contact center platform The new offering, dubbed the Microsoft Digital ...

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

Microsoft has introduced an upgraded version of a product it quietly rolled out last year. Called Customer Care Framework 2005 (CCF), it is a desktop application for contact-center operators that ...

Microsoft officials have been talking up plans for a digital contact center offering featuring Teams, Dynamics 365 and Nuance AI for the past several months. Officials re-announced plans for its ...

Zoom’s decision to acquire CCaaS provider Five9, announced last week, has generated many conversations about the benefits of integrating the contact center with an organization’s unified ...

One of the bigger announcements at this year’s Microsoft Inspire event was the launch announcement of its Digital Contact Center Platform. Intended to be a cross-channel contact platform, it brings ...

Microsoft has won the Pentagon’s $10 billion cloud computing contract, the Defense Department said on Friday, beating out favorite Amazon. The Joint Enterprise Defense Infrastructure Cloud (JEDI) ...

MARKHAM, ON, March 31, 2020 /PRNewswire/ - Enghouse Systems Limited (TSX:ENGH) is participating in the Microsoft Teams Connected Contact Center certification program and now offers cloud and ...