To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...

Perfection doesn’t exist—but some people just happen to possess the characteristics that make them more suited for playing the role of customer support agents, while others just don’t. So what is it ...

I’ve never heard someone say, “I’m hoping for a bad customer service experience.” On the contrary, people want and expect a good service experience. We know what good service looks like. We like the ...

This post explains how to prepare for, and execute, a perfect one-on-one, face-to-face customer meeting. This type customer meeting is a crucial step in many sales processes. Telephone sales can be ...

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The celebrations that define the holiday season may be a time of joy ...

The customer service and the marketing departments of a company are usually two distinct and very different departments. However, smart businesses are realizing that in this day and age of social ...

Even merchants that don't have formal customer loyalty programs probably have informal ones. They might tip off a preferred client about an upcoming sale, or throw an extra cucumber in the bag on the ...

SCOTTSDALE, ARIZ. — Consultant Gary Oetker outlined the 10 steps to a perfect service call Feb. 23-24 during Quality Service Contractors' Power Meeting XXVI here. "The perfect service call is all ...

Consider Jack in the Box, which a year ago shut down all of its customer call centers, pushing customer service online Making retail operations digital is usually an improvement. Done properly, ...