With growing fake AI reviews on Google Business Profiles, use the tips in this post to detect them and steer clear of unreliable reviews.

An ex-employee has opened up shop, what to do with shy salespeople, and more questions from Ask INSTORE.

The "review bombing” extortion scam is happening locally and across the nation, according to the Better Business Bureau of ...

Google Maps now lets users leave business reviews under a custom nickname instead of their real name. The setting is rolling ...

This post was sponsored by GatherUp. The opinions expressed in this article are the sponsor’s own. If your business has a great local, word-of-mouth reputation but very few online reviews, does it ...

Customer reviews are the most influential form of local business content. Surveys routinely reveal that upwards of 90% of consumers read reviews as they search for nearby goods and services. In this ...

Editor’s note: This is the second article in a three-part series about the best practices financial advisers should consider following to properly use client advocacy statements as marketing tools.

“No one answered the phone. Sure, it was after business hours, but that’s still no excuse! One star!” Ever received a review like this on your Google Business Profile – a review so unreasonable that ...

I am seeing a ton of complaints in the Google Business Profiles forums about reviews going missing. A lot of people are saying the review counts have dropped from one number to a lower number. I am ...

A West Palm Beach moving company owner claims he was the victim of an international extortion scheme after his business was ...