If you want an army of geeks you can count on to tame an unruly computer, you'd better buy a Macintosh: Apple tech support is by far the most effective of any computer brand's. With most Windows PCs, ...

If your end users aren’t productive, your entire organization suffers. This sample job description will help you evaluate candidates for desktop support technician, who are charged with keeping apps ...

Fernando Buenrostro Velacco, 23, is a recent graduate of a free tech support job program run by MACIR, a nonprofit organization based in East Boston."We set up computers, we imaged them manually,” ...