How to Tip Your Amazon Driver $5 for the Holidays at No Cost to You ...

Amazon said it's educating customers to protect them against fraud.

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

Amazon's Ring division is asking hundreds of remote customer service staff to move to office hubs in the US and UK. Failure to relocate means losing their jobs. This move is part of Amazon's wider ...

A $98 Christmas tree is damaged by FedEx before it arrives. An Amazon customer service agent promises to send her a new one, but a supervisor reverses the decision. Can Amazon save Christmas?

With gift-giving season upon us, buying online can be quick and easy, but porch pirates could be lurking when your packages ...

Invent, Zendesk announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate AI-powered ...

Amazon is warning consumers about potential scams to be aware of ahead of the Thanksgiving holiday shopping weekend. The ...

Cochlear is starting to make use of the AI capabilities in its Amazon Connect contact centre platform, automating its ...

Contrary to a common assumption, the cloud computing industry's leader can't simply outspend scrappy competitors.

Earphones are not the only thing you need for good music anymore. Free apps interrupt songs with ads, limit skips, compress audio, and stop the moment the network drops. A subscription bypasses those ...

Several organizations have organized programs where volunteers can buy clothing, hygiene products, meals and more for those ...