Liberty Center is set to face off against Wheelersburg in the OHSAA football Division V championship game Saturday, Dec. 6.

Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

More groups have asked state regulators to allow for a contested case, as DTE requests approval for its contract to power a ...

My internet bill crept up by about $15 a month over the summer. I know I can likely lower it by comparing rates to a competitor company, but I've been pushing off that phone call because I'm exhausted ...

Attorney General Dana Nessel says Michigan regulators' review of DTE contracts for the OpenAI and Oracle data center appear ...

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences in ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

It's open enrollment season for the next year of health insurance but figuring out which plan to get can be tricky ...

If you're a leader in a people-based business and considering replacing your team with AI, you're making a critical mistake.

In the customer service realm, various studies have shown that call center agents are at a higher risk of suffering from mental health issues. One report suggested that more than 8 in 10 call center ...

A handful of environmental advocacy groups on Thursday submitted a petition to intervene as energy regulators review contracts for one of the state’s largest energy companies to supply energy for an ...