It's open enrollment season for the next year of health insurance but figuring out which plan to get can be tricky ...

In the customer service realm, various studies have shown that call center agents are at a higher risk of suffering from mental health issues. One report suggested that more than 8 in 10 call center ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Feeling ignored at a restaurant can turn even the nicest diner feral. Here’s how to ask for what you need to get the meal ...

DEAR MISS MANNERS: As part of my job as a news reporter, I spend a great deal of time on the telephone. The conversations I have require a lot of concentration. Often, I have been waiting all day to ...

Little more than a year ago, AI was widely heralded as the absolute gamechanger of business process outsourcing (BPO) – and as a potential wrecking ball for employment in the industry. AI was viewed ...

Improve customer relations in 30 days with a simple, proven system. Learn why businesses lose customers, how to fix response times, build a single source of truth, and use CRM to drive loyalty and ...