Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

The help desk is often seen as IT’s purgatory — for the issues it addresses and the staff working there. But strategic intelligence and opportunity lurks in this IT ‘dungeon.’ The IT help desk is ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Bring your gamer dreams into the blocky world of Minecraft! In this creative tutorial, you’ll learn how to build a realistic gaming setup — complete with a desk, monitor, keyboard, PC tower, LED ...

While IT service desks now form the backbone of digital workplaces, organizations rarely designed them to operate remotely prior to the pandemic. However, with the inevitable rise of remote working, ...

The IT Service Desk is here to help students, faculty, and staff with any technology issues. It's a great first stop for assistance with computer problems, network access, or account management. We ...

65% of IT help desk teams dealing with excessive stress, burnout Your email has been sent A new report from Splashtop shows that IT support is under a great deal of pressure when it comes to working ...

Bring the gamer vibe into your Minecraft world! 🎮🖥️ In this tutorial, I’ll show you how to build a stylish gaming setup with a custom desk, monitor, keyboard, RGB lighting, and more! Perfect for ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Swish, a Tel Aviv, Israel-based startup developing automation ...

You can’t fix what you can’t see, and in an enterprise increasingly relying on mobile, virtualized and cloud assets, that can be a real problem for service desk operations. IT service management (ITSM ...

Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...