Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

South Jersey residents can access energy bill support through multiple programs including LIHEAP, which offers grants up to ...

Customer service is at its own “faster horses vs. automobiles” moment.

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

The North Carolina Division of Motor Vehicles releases a strategic plan that sets priorities, goals and strategies for the ...

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, ...

Eloboss expands its unified platform with new supported game titles and a structured customer rewards system, reinforcing its ...

Century Support Services is a debt settlement company based in Pennsylvania. To date, the company has helped settled over $1.7 billion in debt for over 259,000 customers since 2003. Customers can ...

U.S. Steel said on Thursday it has begun the process to restart operations in one of two blast furnaces at Granite City Works ...

Here's a leadership truth that transcends industries: you can't expect world-class customer experiences from a disengaged ...