Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

F.A. Peabody Insurance is proud to announce that Shelby Stanhope, customer service agent for personal lines in the company’s ...

A routine customer service call reminded columnist Janell Shah just how rare basic kindness has become. This week, Shah looks ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

A Target representative about the 'rule' gaining viral attention on social media is normal customer service training.

A Nebraska woman believed she could get inexpensive relief. In a First Alert 6 investigation, unexpected pills and charges left her paying more than she bargained for.

Airlines aren't always on the hook when your flight is canceled or delayed. Before you ask for compensation, ask these two ...

The Special Olympics ambassadors who work part-time as customer service representatives for United at Denver International ...

For more than two decades, the Bulletin Board Auction at the Millsop Community Center has served as both a major fundraiser ...

After offering a refund, the company back-tracked and refused to return the money. Find out how it was resolved.

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new ...